What we deliver
Future‑state org chart and role charters (clinical leads, supervisors, schedulers, CX, QA, data ops).
Capacity model & workforce planning for mixed contractor/employee networks.
Clinician lifecycle: recruiting, credentialing, onboarding, supervision, performance, offboarding.
Scheduling & routing design to cut wait times and balance caseloads.
Compensation frameworks and incentives tied to quality and client outcomes.
SOPs for intake, triage, documentation, billing, and incident handling.
Data model & dashboards: utilization, no‑show rate, time to first appointment, margin per session.
Typical KPIs we track:
Utilization rate
Wait time to first session
No‑show/cancellation rate
Net margin per session
Clinician retention
Complaint rate
Documentation timeliness.
Have Additional Questions?
Quality drifts across large clinician networks; clients experience inconsistent outcomes and engagement.
Burnout erodes decision quality, retention, and culture. Many programs stop at awareness instead of redesigning work.